McNAB CREATIVE GROUP

TERMS OF REFERENCE

General Manager

Dots Per Inch Ltd. | McNab Creative LLP

Location: Belize City, Belize
Employment Type: Full-Time
Reports To: Ownership / Creative Directors
Compensation: Competitive salary commensurate with experience, with performance-based incentives to be considered.

1. POSITION OVERVIEW

McNab Creative Group is an established family-owned business operating in the creative, printing, signage and production industries in Belize.

Our operations include Dots Per Inch Ltd., a commercial printing and sign production company, and McNab Creative LLP, which provides creative design and related sales and marketing services.

We are seeking an experienced and hands-on General Manager to assume responsibility for the day-to-day management, operations and continued development of the business.

The ideal candidate will combine strong leadership and business management skills with practical knowledge of production processes, materials and manufacturing methods. They should be comfortable managing people and financial performance while also understanding the technical and creative aspects of bringing products to market.

The successful candidate will work alongside the current Managing Director during an initial six-month transition period, with the objective of progressively assuming full operational responsibility and allowing existing leadership to transition into an advisory role.

2. CORE COMPETENCY

The most important qualification for this position is the ability to find practical solutions and turn ideas into finished products.

Our business is built around understanding what clients need and determining the most effective way to deliver it. Whether a project involves a custom sign, printed materials, promotional products or an entirely new concept, the General Manager must be able to assess the requirements and coordinate the resources necessary to produce it.

This requires the ability to:

  • Understand client requirements and recommend appropriate solutions.

  • Evaluate materials, production methods, equipment and suppliers.

  • Research unfamiliar processes and identify workable alternatives.

  • Assess feasibility, production costs, timelines and profitability.

  • Coordinate projects from initial concept through to final delivery.

  • Resolve technical and operational challenges as they arise.

The candidate does not need expertise in every production discipline but must demonstrate resourcefulness, sound judgment and the ability to learn.

Experience in printing, signage, fabrication, manufacturing or other hands-on production environments would be highly advantageous.

3. KEY RESPONSIBILITIES

A. Business Management & Leadership

The General Manager will oversee the day-to-day management of Dots Per Inch Ltd., with responsibility for coordinating relevant operational activities with McNab Creative LLP.

Responsibilities will include:

  • Managing daily business operations and ensuring the company operates efficiently and profitably.

  • Overseeing employee performance and disciplinary matters in accordance with company policies and applicable laws.

  • Establishing clear responsibilities, performance expectations and accountability.

  • Developing systems that improve productivity, communication and workflow.

  • Making routine operational decisions within agreed budgets and delegated authority.

  • Providing regular operational and financial updates to ownership.

B. Production & Technical Operations

Dots Per Inch operates across several production disciplines, including commercial digital printing, wide-format printing, signage and customized promotional products.

Responsibilities will include:

  • Overseeing production schedules, job allocation and delivery deadlines. The company currently has a production manager who the general manager will work alongside.

  • Maintaining consistent quality standards across all production departments.

  • Developing a working understanding of the company’s equipment and production capabilities.

  • Overseeing equipment maintenance, servicing and operational readiness.

  • Managing production costs, materials, inventory and supplier relationships.

  • Improving production efficiency and reducing waste.

  • Coordinating technical support and troubleshooting when necessary.

The General Manager is not expected to personally operate every machine but must have sufficient technical knowledge to manage production effectively.

CREATIVITY HAS NO LIMITS

C. Creative Development & Project Execution

The General Manager will work closely with the company’s creative director, designers, production employees and suppliers to develop and execute client projects and new product opportunities.

D. Financial & Commercial Management

The General Manager will be responsible for the commercial performance of the business, working within budgets and financial parameters established by ownership.

Responsibilities will include:

  • Monitoring revenue, expenses, production costs and profitability.

  • Reviewing quotations, product pricing and profit margins.

  • Ensuring jobs are accurately costed and priced.

  • Identifying opportunities to increase revenue and improve profitability.

  • Managing purchasing and supplier negotiations.

  • Monitoring inventory and controlling unnecessary expenditure.

  • Working with accounting personnel to review financial performance, receivables and cash flow.

  • Preparing regular management reports and annual operating budgets.

E. Customer & Supplier Relationships

The General Manager will serve as a senior point of contact for important customers, suppliers and business partners.

Responsibilities will include:

  • Maintaining strong relationships with key accounts.

  • Resolving customer concerns and production issues.

  • Ensuring quotations, timelines and commitments are realistic and achievable.

  • Negotiating with suppliers and service providers.

  • Identifying opportunities for repeat business and long-term customer relationships.

  • Representing the company professionally in business dealings.

4. LONG-TERM OPPORTUNITY

This position offers the opportunity to assume leadership of an established Belizean business with an experienced team, existing customer relationships and significant production capabilities.

For the right individual, the position may develop into a Managing Director role, with increased strategic responsibility and performance-based compensation as the business evolves.

Our objective is to find someone who can preserve the strengths of the business while bringing fresh ideas, stronger systems and the leadership needed to guide it into its next chapter.

Tell Us About Yourself

We're looking for more than a traditional manager. We want someone who enjoys finding solutions, understands how things are made, and is excited about the opportunity to lead an established creative and production business.

The following questions will help us understand your experience, how you approach challenges, and what you could bring to our team.

Please answer in your own words and use real examples wherever possible. We're interested in how you think, not just your qualifications.

Estimated completion time: 15–20 minutes.